Helping disabled people to improve their everyday life is a priority for Mulhouse, its elected officials and local players.

A blueprint for accessibility has been adopted in December 2008: it aims both at conducting experiments in collaboration with Soléa and associations to determine a solution related to persons with mental disabilities, cognitive, auditory, visual excluding total blindness ... and secondly setting the redevelopment of bus stops on the network so as to recommend an accessible core network that contains, in addition to tramway lines and tram-train, 6 bus lines offering partial accessibility.

Equipment

To date, more than 120 buses are equipped with low floor in the front of the vehicle, and new vehicles are equipped with appropriate low-floor platforms and retractable pallets. Buses are also progressively equipped with audio and video message alert systems, and bright screens informing the vehicle's progress on the route.
The two tram routes of Mulhouse area are fully accessible to wheelchair users. The 27 trains built by Alstom are low-floored, located 30 cm from the ground, ie exactly at the level of station platforms. The tramway is thus directly accessible...

The gap between the train and the platform has been reduced to 35 mm, compared to 50 mm more often in other tramway networks. On the 6 side doors of the tram, 4 are designed with sufficient width to accommodate wheelchairs. The Sitram has chosen to focus on the comfort of all tram users, holding the largest width suggested by the manufacturers: 2.65 m (2.40 m to 2.32 m in Bordeaux and Orleans).

For people who are visual or hearing impaired, roughen floor bands and audio message devices have been installed at crosswalks throughout the tramway. At the stations, bands of vigilance awareness have been placed along the docks with benchmarks for entry into the tram.

On trams, the destination signs on the sides of trains are very readable (letters 7.5 cm high). An audible and visual message system in the stations is planned, and roughen strips on the ground show the location of ticket validating devices. As for the doors, they are equipped with a 3D opening button , easily identifiable and a device that automatically detects the passage of a person.

A customized service, Domibus

Created in 1991, Domibus is an on demand transportation service reserved for disabled persons are not able to use public transportation means. The operation of this service is entrusted since January 1st, 2015 to Soléa as part of a delegation of public service.

With Domibus, travel is simpler, regardless of disability, with a fleet of adapted vehicles, whose interiors combine comfort and safety.

This service is available after consideration of a dossier by a commission for each user, based on specific criteria.

If the point of departure or destination of Domibus users is served by the tramway or an accessible bus route, the vehicle Domibus provides a systematic transfer to Soléa's network closest stop point.