The processing of your request via our forms (contact, payment of fines, etc.), as well as the sending of our newsletter, requires the collection and use of your personal data. Following the entry into force of the General Data Protection Regulations, you will find below details of the processing operations performed and the available procedures for exercising your rights.

Who is accountable for this use?

The data controller is Cityway SA - Protection of Personal Data - 85, Rue Pierre Duhem - 13594 Aix-en-Provence Cedex 3.

What data do we collect?

This website may collect personal data from you. According to the principle of minimisation, we only collect data that are required for the purposes for which they are processed.

By registering and using our services or applications, the different categories of data collected are the following:

  • Identification data (including title, first name, last name, e-mail address, password),
  • Contact data (including mailing address or email address, mobile number),
  • Usage data (including visited web pages),
  • Connection data (including your computer's IP address, connection and usage logs),
  • Financial data, if you use our online shop services (methods and payment history),
  • Location data.

What are we going to use them for?

Your personal data are collected and processed only on the basis of the legal grounds provided by the Regulations:

  • In the context of the execution of a contract: 
    • Customer account management,
    • Identification and authentication of the customer or user,
    • Communications with the customer (mailing, including transport alert, disruption, service information);
  • For legitimate interests or, if required, on the basis of your consent:
    • Carrying out statistical studies.

Your personal data may be processed by Cityway SA, the Grand Est Region and the AOM partners in the context of the Vialsace project.

Vialsace does not sell, transfer or communicate any personal data to third parties external to Cityway SA.

In the event that Cityway SA is obliged, in order to comply with an administrative, legal or judicial decision, to communicate to an authorized third party, within the meaning of the law of 06.01.1978 relating to data, files and freedoms, information in relation to the personal data stored and processed that it holds, it undertakes, prior to any communication, to inform the persons concerned.

How long are they saved?

We only keep your data for as long as necessary to fulfil the purposes mentioned above or to enable us to meet our legal obligations.

What security for your data?

We have defined technical and organizational measures to protect your data appropriately according to their nature, the extent of processing and their accessibility. This can be for example data encryption, access rights management, secure flows, etc.

Respect for the security and protection of your data is essential for all our employees and service providers.

What are your rights?

You can access your personal information or request their deletion.

You also have a right to oppose, a right to rectify and a right to limit the use of your data.

To exercise these rights or for any question about the processing of your information in this system, you can contact us by e-mail at, or by post at: Cityway SA - Protection Of Personal Data - 85, Rue Pierre Duhem - 13594 Aix-en-Provence Cedex 3.

A reply will then be sent to you within 1 month after receipt of the request.

After contacting us, if you consider that your computer rights and freedoms are not respected or that the measure does not comply with data protection rules, you can file a complaint with the French information science and liberties commission (